REFUND/RETURN POLICY

Last Updated: September 16, 2024
 

At Nervalis, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
 

1. Eligibility for Returns

• Products must be returned within 30 days of receipt.

• Items must be in original condition, unused, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required.
   

2. Non-Returnable Items

• Items that have been used, damaged, or altered are not eligible for returns.

• Custom or personalized items are non-returnable unless defective.
   

3. How to Initiate a Return

• Contact our customer service team at support@nervalis.com to start the return process.

• Once your return is approved, you will receive instructions on how to send your item back.
   

4. Refunds

• Refunds will be processed within 10 business days of receiving the returned item.

• Refunds will be credited to the original method of payment.

• Shipping costs are non-refundable unless the item was received damaged or defective.
   

5. Exchanges

• Exchanges are allowed for defective or damaged items only. If you need an exchange, please contact us within 30 days of receipt.
   

6. Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance.
   

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund.
   

8. Contact Us

• If you have any questions about our refund and return policy, please contact us at support@nervalis.com.