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FAQ AND SUPPORT

Have a question? Check our FAQ section first; you might find the answer you are looking for. You can also use the search bar by clicking on the icon at the top right corner of the FAQ. If you still need help, feel free to contact us through the form below.

  • Can I install EdgeGuard on sharp/rounded desk edges?
    EdgeGuard is designed to work on both sharp, square edges and slightly rounded edges, ensuring versatility and a secure fit.
  • On what type of desk can EdgeGuard be used?
    EdgeGuard is compatible with desks that are at least 120 cm long and have a thickness between 1 cm and 5 cm. However, it cannot be used on desks with drawers directly beneath, as space is needed for the screw clamp system to secure EdgeGuard in place.
  • Can EdgeGuard be used on L-shaped or curved desks?
    EdgeGuard is compatible with L-shaped desks but will only work with very slightly curved desks, as it is designed primarily for straight edges. For more information on whether EdgeGuard will work on your curved desk, please contact us through the form below.
  • Can I use EdgeGuard with a sitting or standing desk?
    Yes, EdgeGuard is compatible with most sitting and standing desks as long as they meet the specified dimensions of at least 120 cm in length and 1 to 5 cm in thickness.
  • Does EdgeGuard affect the desk’s aesthetics?
    No, EdgeGuard does not affect the desk’s aesthetics. In fact, it enhances the overall look of the workspace with its sleek, modern design. EdgeGuard is available in a range of neutral and stylish colors to complement various desk styles, fitting seamlessly without appearing bulky or intrusive. Its minimalistic design ensures that it blends with the desk while providing ergonomic benefits, maintaining both function and appearance.
  • Can EdgeGuard help with repetitive strain injuries (RSIs)?
    EdgeGuard's protective cushion can help alleviate the pressure caused by a desk, reducing the strain on your elbows, forearms, and wrists, which may help prevent or relieve symptoms of Repetitive Strain Injury (RSI) such as pain, stiffness, and numbness. While EdgeGuard is designed to reduce pressure and strain, it is not a medical device. For severe conditions, please consult a healthcare professional.
  • Will EdgeGuard restrict my legroom below the desk?
    No, EdgeGuard should not restrict your legroom below the desk. The design has been carefully developed to take up as little space as possible while fitting most desks. Additionally, the screw clamp system used to secure EdgeGuard in place beneath the desk is positioned far enough apart to offer ample room underneath, ensuring your comfort while seated.
  • Does EdgeGuard slip or move during use?
    No, EdgeGuard is equipped with a secure, non-slip screw clamp system and anti-slip pads that ensure it stays firmly in place during use.
  • Can EdgeGuard help with existing nerve, elbow, forearm or wrist pain?
    Yes, EdgeGuard has been specifically designed to reduce the pressure caused by a desk or table on the nerves, elbow, forearm, and wrist, with the area protected varying depending on your position at the desk. Prolonged pressure in these areas can lead to pain, stiffness, weakness, and even permanent damage over time. By using EdgeGuard, you can reduce the strain from your desk setup that may already be causing you discomfort. Additionally, even if you’re not currently experiencing pain, EdgeGuard can help prevent future issues while enhancing your overall comfort at your desk. While EdgeGuard is designed to reduce pressure and strain, it is not a medical device. For severe conditions, please consult a healthcare professional.
  • Is EdgeGuard safe for daily use?
    Yes, EdgeGuard is made from non-toxic, safe materials suitable for everyday use.
  • Will EdgeGuard affect my desk’s stability?
    No, EdgeGuard is designed to attach securely without compromising desk stability.
  • Does EdgeGuard align with the surface of the desk?
    Yes, unlike other ergonomic solutions, EdgeGuard has been designed to align with the surface of the desk, offering a smooth transition. This ensures that your elbows, forearms, and wrists are not elevated, which can otherwise cause discomfort. By staying at the same level as your desk, EdgeGuard enhances overall comfort during extended periods of desk work.
  • How does EdgeGuard improve comfort and overall workspace experience?
    EdgeGuard improves comfort by providing a cushioned barrier along the desk edge, reducing pressure on the nerves, elbows, wrists, and forearms. This helps alleviate strain and conditions like cubital and carpal tunnel syndromes, which can be caused by prolonged contact with hard surfaces. By cushioning the desk, EdgeGuard promotes better posture, reduces nerve compression, and minimizes strain during long desk sessions. Unlike other ergonomic solutions, EdgeGuard's design aligns seamlessly with the surface of the desk, ensuring free arm movement without elevating the elbows, forearms, or wrists, which can otherwise cause discomfort. The soft cushion supports sensitive nerves, reducing fatigue and discomfort from extended desk work. This added comfort allows you to focus more on your tasks, reduces fatigue, and creates a more ergonomic, productive, and enjoyable workspace.
  • Can EdgeGuard be used in an office environment?
    Absolutely, EdgeGuard’s sleek and professional design fits well in both home and office setups.
  • Can I request a custom size or color for EdgeGuard?
    We currently do not offer customization for EdgeGuard in terms of color or size.
  • What is the expected lifespan of EdgeGuard with daily use?
    With proper care, EdgeGuard is designed to provide comfort and support for several years of regular use.
  • Can EdgeGuard support heavy objects placed on it?
    EdgeGuard is designed to support the typical weight of forearms and elbows but is not intended to hold heavy objects.
  • Does EdgeGuard make any noise when in use?
    No, EdgeGuard is designed to stay securely in place without producing noise during regular use.
  • In what colors is EdgeGuard available?
    To be specified.
  • What is the length of EdgeGuard?
    The length of EdgeGuard is 120 cm.
  • Is EdgeGuard available in different sizes?
    Currently, EdgeGuard is available in a standard size of 120 cm, but we are exploring additional sizes based on demand.
  • What is the width of the EdgeGuard cushion?
    The cushion has a 7 cm width to provide optimal comfort and accommodate all working styles at the desk.
  • What is the length of the cushioned area of EdgeGuard?
    The cushioned area is 110 cm, a size carefully studied to be the most optimal for the vast majority of people to work on, without making EdgeGuard unnecessarily long.
  • Can I remove and reattach EdgeGuard easily?
    Yes, EdgeGuard can be removed and reattached easily without tools, making it easy to adjust or reposition.
  • How do I clean and maintain EdgeGuard?
    Wipe the cushion with a damp cloth and mild soap. Avoid using harsh chemicals to maintain the integrity of the materials.
  • How do I install EdgeGuard?
    EdgeGuard is easy to install with a very user-friendly secure screw clamp system that attaches to your desk. Two clamps with anti-slip pads are positioned beneath the desk on each side of EdgeGuard, which can be tightened by hand and require no tools, drilling, or desk modifications during installation. Detailed instructions are included with your purchase.
  • Does EdgeGuard cause damage to my desk?
    EdgeGuard has been designed to not cause any damage to your desk during installation or use. No tools or desk modifications are required, and it does not leave marks when installed or removed. The screw clamp system includes anti-slip pads to both securely fit EdgeGuard and protect the desk's surface.
  • How long does it take to install EdgeGuard?
    EdgeGuard installs quickly and easily in under five minutes without tools, and it’s designed to be simple enough for anyone to set up, no special skills required.
  • How can I provide feedback or suggest improvements?
    We are continuously striving to improve our products and greatly value your feedback! You can share your thoughts through our contact form on our website or via the feedback form we will send you by email if you choose to purchase our products.
  • What should I do if I encounter an issue with your products?
    Please contact our customer service team through our contact form on our website for troubleshooting or to arrange a replacement/refund if needed.
  • What payment methods do you accept?
    tbd
  • What are your shipping options?
    We only offer standard shipping. Delivery times and costs vary based on your location.
  • Where do you ship your products?
    We currently only offer shipping within the European Union.
  • What is your cookie policy?
    Please refer to our Cookie Policy.
  • What is your refund policy?
    Please refer to our Refund/Return Policy.
  • What is your return policy?
    Please refer to our Refund/Return Policy.
  • What is your privacy policy?
    Please refer to our Privacy Policy.
  • What are your terms of use?
    Please refer to our Terms of Use.
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